Warranty & return :
What is your warranty policy
Each of our catalog merchants has their own Warranty policy (they differ from item to item). The warranty period is listed on the product description. If not available, the item's warranty is dead on arrival. However, please contact us to confirm the warranty again if our website doesn't mention or not clear. Some items come with warranty sticker , warranty card. Buyer must ensure the items he receives come with the sticker or card, if not pls contact us by email ASAP. Some others item doesn't come with warranty card or sticker but the there is serial number or code on the item. Some other items' warranty will be based on your purchase record with us.
What if the item you received is Damaged or Defective?
You can send us an email and report the damage. We will then guide you to return the damaged or defective items ,and we will make a new replacement to you. If the case, we fail to replace, we will give you a refund excluded postage. Processing your return usually takes 2 business days from the day we receive the return products.
What if I don't like the product as much as I'd hoped?
If you are not completely satisfied with your items ,you may return it within 10 days of receipt for a refund. You will receive a full merchandise refund minus a 25% restocking fee * for only items below selling price of RM300. So, please be careful and survey properly if u are buying expensive items. All returns must be preauthorized by us. Return shipping is the responsibility of the customer. Merchandise must be repacked in the original packing material and be complete. For items under "Fashion", we will not accept a return once your merchandise has been delivered. *amended on Dec 05,2006.